Work Order Authorization
A work authorization empowers Express Auto Glass Inc. to replace/repair the auto glass part(s) with necessary material, indicating that the Customer has been informed of all procured replacement parts and components, notified of a confirmed and scheduled appointment to conduct the requested auto glass services, and grants approval of the replaced/repaired necessary auto glass part(s). Customer understands that this is a valid and binding contract and that replacement/repair is entitled to be paid in full by Customer for all repair services performed and parts installed on the Vehicle. If applicable, the insurance company responsible for vehicular coverages and Customer protections associated with the transaction is subject to pay the invoice in full settlement, satisfaction, and discharge of all loss under the applicable policy. In the event that the insurance company does not make timely and/or full payment of the invoice according to its terms, the Customer accepts responsibility for such payment and agrees to pay all charges reflected on the invoice.
1. Customer Warranty
Customer warrants and represents to Express Auto Glass Inc. that: (a) Customer is the legal owner or lessee of the Vehicle and (b) Customer has the legal right to authorize Express Auto Glass Inc. to undertake and perform the required repairs.
2. Personal Property
Customer shall remove all personal property from the Vehicle. Express Auto Glass Inc. is not responsible for the loss of personal property located in the Vehicle at the time of repair. Any vehicular accessories such as roof racks, light racks and bars, and unaffiliated automotive glass components are outside the scope of work. The removal of such accessories is not the responsibility of Express Auto Glass Inc. Any damage(s) or adjustment(s) are the sole responsibility of the Customer.
3. Description and Cost of Repairs
Based upon an inspection of the Vehicle performed as of the date of the authorization and agreement to repair, the total cost of the labor, materials and parts required to repair the Customer’s Vehicle is set forth in the Estimate. Customer shall pay Express Auto Glass Inc. 50% of the purchase price (Deposit) before Express Auto Glass Inc. starts the repair. Express Auto Glass Inc. requires a pre-authorized card verifying the total purchase price which is captured only after service(s) has been rendered.
4. Supplemental Work
Additional damage may be discovered and additional repairs may become necessary. In that event, Express Auto Glass Inc. will notify the Customer of the additional repairs to be made to the Vehicle and the expected cost, and will not continue with any work until Customer approves the changes by executing an Authorization to Perform Supplemental Repairs or at the Customer’s verbal or electronic authorization.
5. Subcontractors
In order to properly perform the repair it may be necessary for Express Auto Glass Inc. to engage subcontractors to perform work on the Vehicle. Customer consents to the transport of the Vehicle to other facilities for any required subcontract work and agrees to pay for the repair service and parts installed by the subcontractor. The cost of the subcontractor work shall be incorporated into the final repair invoice.
6. Labor Rates
The labor rate which will be charged for work performed on the Vehicle by Express Auto Glass Inc. shall be documented as a line item in the final repair invoice.
7. Storage
Storage charges apply to all Vehicles commencing on the day after Customer is advised that the Vehicle has been repaired and is ready for pick up.
8. Tear Down Charges
If during the repair, it is determined that the Vehicle is a total loss and irreparable, Express Auto Glass Inc. agrees to cease further repairs, and Customer shall pay Express Auto Glass Inc. for its labor at the rate set forth in Paragraph 6.
Vehicle Calibration Disclaimer
All windshields requiring calibration services related to integrated Vehicle systems are to be recalibrated by the associated Vehicle dealer. The services as are necessary for recalibration of Advanced Driver Assistance Systems (ADAS) are not within the scope of Express Auto Glass Inc. The Customer is advised to pursue dealer-exclusive servicing for recalibration following the repairs conducted by Express Auto Glass Inc. Express Auto Glass Inc. utilizes the Vehicle VIN to determine the exact replacement glass and corresponding Dealer/OEE (Original Equipment Equivalent)/OEM (Original Equipment Manufacturer) unique part IDs. All replacement parts undergo a primary review by the Manufacturer, secondary review by the Distributor, and tertiary review by the assigned Installer upon inspection and receiving.
Text Messaging Terms
By opting in on our quote form, you agree to receive text messages from Express Auto Glass about your quote, scheduling, service updates, and payment confirmations. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent is not required to receive service. Your phone number and contact information are used only to deliver the services you request and are never sold.
See also: Warranty · Warranties & Disclaimers (PDF)
Express Auto Glass Inc. · 375 S Rancho Santa Fe Rd, Suite 202A, San Marcos, CA 92078 · (760) 573-2217